Mangalayatan University
Mangalayatan University

Career in Call Centre

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Call Centers are now part of businesses in various economic fields, for cost-effective support in business processing activities, and effective and enticing promotion of products and services produced in these fields.

Now-a-days, an ever-increasing number of companies and large business corporations in almost all economic fields are commonly and preferably outsourcing their business process tasks and striking promotion of their products and services, with the ultimate objective of greater sales and better profitability.

Both inshore and off-shore outsourcing and promotion services are undertaken by these call centers and bpo companies. Ours this elaborately prepared and precious article offers highly productive and profitable information about the call center jobs and careers in call centers. Special emphasis has been placed on the call center jobs in india. With the advent of call centers, companies belonging to various fields of the professional, commercial, industrial, and service sectors of economy, are now well-facilitated to assign their customer related processes and services to these highly efficient and responsible outsourcing organization.

Thus, companies now can fully & exclusively concentrate their efforts on development & refinement of their core competencies & exclusive expertise, & on visionary developmental strategies, leaving their ancillary & superficial works to call centers & bpo companies. These call centers & bpo companies provide cost-effective, efficient, punctilious, reliable, a responsible services for enhancement of the business & profitability of their client companies. The ever-growing number of call centers, both domestic & international, creates massive employment opportunities every year for graduates & professionals under diverse categories & levels mentioned below.

Call Centre Careers Jobs in India

The call center careers are mainly concentrated on providing better customer care and customer retention services efficiently and reliably. Therefore, every career in call center essentially demands considerate and delicate handling of concerned and targeted customers through offering prompt, reliable, and superb customer care services. The main and most popular jobs and posts in the call centers come under the following categories:

  • Customer Service Executives (Voice and Non-Voice)
  • Telemarketing/Telesales Executives
  • Account Services Executives
  • Back Office Executives
  • Data Processing Executives
  • Human Resource Manager
  • Manager-Service Delivery
  • Operations Manager
  • Team Leaders
  • Quality Assurance Manager
  • Technical Support Executives (Voice)
  • Process Trainers/Associates
  • Quality Assurance Executives
  • Technical Support Representatives (Non-Voice)
  • Trainees/Management Trainees
  • Voice and Accent Trainer
  • Soft Skills Trainer
  • And, other call center jobs.
Owing to ever-growing prominence and popularity, today, a large number of institutions and companies provide expedient call center courses in india, along with necessary practical training. Again, majority of the call centers in India also employ fresh candidates with keen interest and enthusiasm, and provide subsequent training to work hard and build a career in the call center. Most of the careers in call centers are highly remunerative and offer ample opportunity for fast progress and growth. In coming years, call centers are to increase in number exponentially, and will create enormous opportunities for employment at varying hierarchic levels.